Responsible gambling

Everyone’s experience with play is different. At Jackoro Casino we want your time with us to be fun, safe and under your control. If you ever feel your gambling is becoming stressful, less enjoyable, or affecting other parts of your life, there are simple steps you can take right now to regain balance. Below we explain practical tools, clear warning signs, and options for getting help — presented in a calm, non-judgmental way.

Our commitment to safe play

We are committed to promoting responsible gambling and to treating every player with respect and care. Our focus is on prevention and practical support, so you can make informed choices and play within limits that suit you. If you need any adjustments to your account or want to talk through options, our support team can help.

Tools to help you control your play

We offer a range of tools designed to help you manage your activity and spending. You can use one or several tools together to create a safe and personalised way to play.

Deposit limits: Set daily, weekly or monthly deposit caps to control how much money you add to your account.
Loss limits: Limit the amount you can lose over a selected period so losses never exceed what you’re comfortable with.
Session reminders and time limits: Receive regular reminders during play or set maximum session lengths to help prevent very long sessions.
Time-outs (temporary breaks): Take a short break from your account for 24 hours up to several weeks when you need distance.
Self-exclusion: Request a longer-term lock on your account (months to years) if you want an enforced break from gambling.
Reality checks: Use account activity summaries to review deposits, bets and net losses so you can make informed decisions.

Recognising the signs of harmful play

Noticing a change early can help you take action before problems grow. The following signs may suggest it’s time to adjust your play or seek support:

Spending more time or money than intended
Chasing losses by increasing bets to recover funds
Neglecting work, family or social commitments
Feeling anxious, upset or restless about gambling
Using gambling to escape problems or difficult feelings
Hiding gambling activity or lying about how much you play

Self-exclusion, cooling-off and account limits

If you decide you need a break, we make it straightforward and confidential. You can choose options that suit your needs:

Short cooling-off: A temporary pause (for example 24 hours to several weeks) to step back and reflect.
Longer self-exclusion: A set period (months or years) after which the account remains closed until the exclusion ends.
Permanent account closure: If you prefer to close your account permanently, we will process the request and guide you through any outstanding formalities.

While self-excluded, you will not be able to log in, deposit, or claim bonuses. If you ask for assistance to reinstate an account after a self-exclusion period, we will follow the agreed process and may require verification to protect your choice.

How to set or change limits

Setting limits is easy and reversible in many cases. Suggested steps:

Check your account settings for deposit, loss and session controls and set values that match your budget.
If a tool isn’t listed in your account, contact our support team and request the change or discuss alternatives.
Confirm any limit changes and note when they take effect; some limits may apply immediately, while others have a short waiting period for protection.
Keep your limits under review and adjust them downward if life circumstances change.

Seeking support and professional help

Asking for help is a strong and positive step. If gambling is causing distress, there are several ways to get support:

Talk with a trusted friend or family member about your concerns.
Contact our support team to discuss account options, self-exclusion, or to request temporary removal from marketing communications.
Consider speaking with a counsellor or a local gambling support service for confidential guidance and coping strategies.
If you’re worried about financial or legal consequences, seek independent financial advice early.

Privacy and handling of account restrictions

Your privacy is important to us. When you set limits, request a time-out or self-exclusion, we handle those requests discreetly and store relevant information securely. Any data needed to process exclusions or to verify identity is treated according to our privacy standards and only used for the purpose of protecting your welfare and complying with legal obligations.

Advice for friends and family

If you are concerned about someone you care for, your support can make a difference. Practical steps you can take include:

Approach the conversation calmly and without blame; express care and concern.
Encourage them to review account limits or to self-exclude, and offer to help contact support.
Suggest professional support and practical help with money management if needed.
Protect yourself financially: avoid loaning money or covering gambling debts.

We are here to support safe play. If you would like to discuss any of the options above or need help setting up protections on your account, please contact our support team — we will listen and assist with respect and confidentiality.